Sven Christiansen PLC (“we”/”us”) are committed to protecting and respecting any personal information you share with us.


This statement describes what types of information we collect from you, how it is used by us, how we share it with others, how you can manage the information we hold and how you can contact us.


The contents of this statement may change from time to time, so you may wish to check this page occasionally to ensure you are still happy to share your information with us. Where possible, we will also contact you directly to notify you of these changes.


This version of our Privacy Statement is live from 23rd April 2018.

 

Information we collect from you

We collect information about you that you give us by filling in forms on our site www.sven.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to receive email bulletins or use the ‘contact us’ facility. The information you give us may include your name, address, e-mail address and phone number.

 

Cookies

Cookies are small text files which are placed on your computer by websites you visit. They are widely used to make websites work, or run more efficiently, as well as to provide information to the website operator.


Our cookies aren’t used to identify you personally. They’re just used to make our site work better for you. You can manage and/or delete cookies: just web search instructions for the browser you use.


We use Google Analytics to collect information about how people use our site. We do this to make sure it’s meeting its users’ needs and to guide us in improving the site. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.


There are also cookies that store basic data on your interactions with TYPO3, the content management system used to create and edit our site.

 

How do we use this information?

We will only process information that is necessary for the purpose for which it has been collected. You will always have the option not to receive marketing communications from us (and you can withdraw your consent or object at any time). We will never send you unsolicited email or communications or share your personal information with anyone else who might.


We comply with our obligations under the General Data Protection Regulation (GDPR) by keeping personal data up to date; by storing and destroying it securely; by not collecting or retaining excessive amounts of data; by protecting personal data from loss, misuse, unauthorised access and disclosure, and by ensuring that appropriate technical measures are in place to protect personal data.


There are various bases on which we may use or process your personal information:

 

Consent

Where you have provided your consent, we may use and process your information to contact you from time to time about promotions, events, products, services or information which we think may be of interest to you. If we use your personal data for a new purpose then we will provide you with a new notice explaining this new use prior to commencing the process and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.


You can withdraw your consent at any time by contacting us on the details provided within the 'How can you manage the information we hold about you?' section below or, in relation to any marketing messages you receive, by using the unsubscribe option included in those messages.

 

Contractual performance

We may use and process your personal information where this is necessary to perform a contract with you and to fulfil and complete your orders, purchases and other transactions entered into with us.

 

Legitimate interests

We may use and process your personal information where it is necessary for us to carry out activities for which it is in our legitimate interests as a business to do so.

 

Legal obligation

We may process your personal information to comply with our legal requirements.

 

How do we share this information?

We do not sell your information to third parties. However, we may from time to time disclose your information to companies or organisations to which we pass the responsibility to handle services on our behalf.

We take steps to ensure that any third-party partners who handle your information comply with data protection legislation and protect your information just as we do. We only disclose personal information that is necessary for them to provide the service that they are undertaking on our behalf.

 

How long do we keep your information for?

We do not retain personal information in an identifiable format for longer than is necessary.


If we have a relationship with you, we hold your personal information for six years from the date our relationship ends. We hold your personal information for this period to establish, bring or defend legal claims.


Where we have obtained your personal information following a request for information on any of our products or services, we do not store it for more than twelve months, unless during that period we form a relationship with you. We hold your personal information for this period to give us an opportunity to form a relationship with you.


The only exceptions to the periods mentioned above are where:

  • The law requires us to hold your personal information for a longer period, or delete it sooner;
  • Where you have raised a complaint or concern regarding a product or service offered by us, in which case we will retain your information for a period of six years following the date of that complaint or query; or
  • You exercise your right to have the information erased (where it applies) and we do not need to hold it in connection with any of the reasons permitted or required under the law (see further 'How can you manage the information we hold about you?');

 

How can you manage the information we hold about you? 

You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. 

You have the right to:

  1. Ask for a copy of the information that we hold about you;
  2. Correct and update your information;
  3. Withdraw your consent (where we rely on it);
  4. Object to our use of your information (where we rely on our legitimate interests to use your personal information) provided we do not have any continuing lawful reason to continue to use and process the information;
  5. Erase your information (or restrict the use of it), provided we do not have any continuing lawful reason to continue to use and process that information;
  6. Transfer your information in a structured data file (in a commonly used and machine-readable format), where we rely on your consent to use and process your personal information or need to process it in connection with your contract.

You can exercise the above rights and/or manage your information or if you have any specific data protection concerns or a complaint you can address it to us by contacting us using the details below:


Post: Sven Christiansen PLC, Court Barn, Littleton Lane, Guildford GU3 1HW


Email:  info@sven.co.uk


Phone: 01483 302728


If you have any complaint in relation to our use of your data you have the right to lodge a complaint with the Information Commissioner’s Office: contact information below:

Post:   Information Commissioner's Office
            Wycliffe House
            Water Lane
            Wilmslow
            Cheshire
            SK9 5AF

Call:     0303 123 1113

Email:   casework@ico.org.uk

 

Back to top